Refund and Returns Policy
Introduction
At ZYNAS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a clear and straightforward refund and return policy to ensure your peace of mind. This policy outlines the terms and conditions for returning or exchanging products purchased from our website.
Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The item must be in its original, unused condition.
- The item must be returned within 30 days of the original purchase date.
- The item must be in its original packaging with all included accessories, documentation, and tags.
How to Return an Item
To initiate a return, please contact our customer service team at info@zynas.site. We will provide you with instructions on how to return the item, including a return address. Please ensure the item is properly packaged to prevent damage during transit.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchanges
If you would like to exchange an item, please contact us within 30 days of purchase. We will assist you in selecting an alternative item, and you will be responsible for any price differences or shipping fees associated with the exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@zynas.site. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items
Certain items are non-returnable for hygiene reasons, including personalized or custom-made jewelry. These items are clearly marked as non-returnable at the time of purchase.
Last Revised: December 16, 2024